How I got the schedule out of my head

The schedule used to be me. My head, my phone, a few texts. If I was sick, nobody knew where we were meant to be tomorrow.

Now every booking lives in one system, with the address, the job and the notes attached, and customers can book themselves online. I've got my own planner on my phone that shows the day's jobs, the gaps between them, and what I can get done in the gaps.

Where it's at: fixed. Anyone on the team can read the week without asking me.