From my own business
The fixes
Where a service business breaks when the owner is away, and what I did about each one. Some fixed, some not yet.
FixedHow I stopped losing calls when I'm on the tools→Half fixedHow I got quoting out of my head→Half fixedHow I stopped answering emails at night→Half fixedHow a finished job invoices itself→Half fixedHow I started knowing where the money is→FixedHow I got the schedule out of my head→Half fixedHow I'm writing myself out of training→Not yetFollowing up with customers, and why I haven't fixed it yet→Not yetWho decides when I'm not there, and why I haven't fixed it yet→Not yetThe actual test: a week off→